Welcome to PRINCESS ISA BE LLC! We are committed to providing our customers with high-quality plush toys, and we want you to be completely satisfied with your shopping experience. If you are not satisfied with your purchase after receiving it, please see our refund and return policy below.
Refund Conditions
You can request a refund or exchange under the following conditions:
The product is returned within 30 days of receipt.
The product is unused and in its original packaging (including all tags, accessories, and gifts).
The product shows no unusual wear or damage.
Return Process
To return or exchange an item, please follow these steps:
Contact Us: Please contact our customer service team by emailing [email protected] or calling 623-562-9620 to explain your return request.
Obtain Authorization: Our customer service team will provide you with return authorization and the address to which you should return the item.
Prepare the Package: Please place the unused product in its original packaging and include your order confirmation information (such as order number and purchase date).
Ship the Item: Ship your package to the following address: 28389 N 131st Dr, Peoria AZ 85383 Maricopa
Keep Shipping Proof: Please keep all shipping receipts to confirm the return status.
Processing Time
Once we receive your returned package, we will inspect it and process your refund request within 5 business days.
The refund will be issued to your original payment method. Processing time may vary depending on your bank and payment platform; please be patient.
Exchange Policy
If you need to exchange an item, please follow the return process described above. After receiving the returned item, we will reship the replacement item to you. You will need to pay additional shipping costs as instructed by our customer service team.
Thank you for choosing PRINCESS ISA BE LLC! We look forward to providing you with quality products and services.