Welcome to the official website of PRINCESS ISA BE LLC! To help you better understand our products and services, here are some frequently asked questions and their answers. If you have any other questions while browsing, please feel free to contact us.
How are orders processed?
Once you complete your order and submit payment on our website, you will receive an email confirming your order. Our processing time is typically 1 to 3 business days. Please note that actual delivery times may vary due to shipping and other factors.
How can I track my order?
You can find a tracking link in your order confirmation email, or you can log in to your account to view your order status. In your account, you can find detailed information about logistics and estimated delivery times.
What is your refund and return policy?
If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. The product must be in its original packaging and unused. Please visit our Refund Policy page for more details and instructions.
Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. If the order has already been processed or shipped, we will not be able to make changes or cancellations.
How much is shipping? How long will it take to receive my package?
Shipping costs vary depending on the order amount and destination. You can view specific shipping information at checkout. Standard delivery time is usually 3-7 business days, but this may vary depending on the region.
Is my personal information safe and secure?
We take your privacy and personal information security very seriously. All sensitive information is transmitted using encryption technology and stored securely in our systems. Please refer to our Privacy Policy page for more information.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and some online payment platforms (such as PayPal). Please select the payment method that suits you at checkout.
What are the materials and safety standards of your products?
We are committed to providing safe and high-quality plush toys. All products comply with the US Consumer Product Safety Commission (CPSC) and ASTM (American Society for Testing and Materials) standards. Specific material information can be found on the product page.
Thank you for choosing PRINCESS ISA BE LLC! We look forward to providing you with excellent service and experience. Happy shopping!